Privacy Policy

Harbour & Oak Collection (“Harbour & Oak”, “we”, “us”) provides premium short-stay property management services for apartment owners, primarily on the Gold Coast and coastal Queensland.

This Privacy Policy explains, in plain English, how we handle personal information collected through our website, forms, email, phone and related owner portal or admin tools. It is general information for website visitors and prospective or current owners. It is not legal advice.

The information we collect depends on how you interact with us. It may include:

• Name, email address and phone number
• Property details such as address or suburb, property type, bedrooms, bathrooms, parking and current use
• Enquiry notes, goals, timing and other details you choose to share in forms or correspondence
• Owner portal and related service information where you are an owner client (for example listing, calendar, finance, maintenance or document details relevant to managing your property)
• Technical and usage information from website analytics, such as pages viewed and approximate location derived from IP address, where analytics is enabled

We may collect personal information when you:

• Submit an owner assessment, consultation or contact form on our website
• Email or call us
• Use an owner portal or related client reporting tools (where provided)
• Interact with our website while analytics or similar tools are active

We use personal information to:

• Respond to enquiries and follow up on owner fit assessments
• Assess whether a property is a suitable fit for our short-stay management service
• Provide property management and related hospitality operations where we are engaged
• Provide owner reporting and portal visibility where applicable
• Operate, secure and improve our website and communications
• Meet legal or regulatory obligations that apply to our business

We use trusted service providers to help us run the website and business. Depending on configuration, these may include:

• Hosting and infrastructure providers (for example Vercel)
• Database and authentication providers (for example Supabase)
• Email delivery providers (for example Resend)
• Short-stay operations and pricing tools (for example Lodgify and PriceLabs), where used for managed properties
• Analytics providers (for example Google Analytics), only when configured

These providers process information only as needed to deliver their services to us. We do not sell your personal information.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. No online system is completely secure, and we cannot guarantee absolute security.

Information may be stored using third-party platforms that process data in Australia and/or other countries. Where that occurs, we expect providers to handle information in line with their security and privacy commitments.

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate or out of date. Contact us at hello@harbourandoak.com.au and we will respond within a reasonable time.

We may contact you about your enquiry or about our services where it is relevant to your request. If you no longer wish to receive marketing-style communications from us, email hello@harbourandoak.com.au and we will take reasonable steps to stop those messages. Operational messages related to an active enquiry or management relationship may still be necessary.

Our website may use cookies or similar technologies to support basic site function and, where configured, analytics that help us understand how the site is used.

If Google Analytics (or a similar analytics tool) is enabled, it may collect information such as pages visited, referral sources and general device information. Analytics is only loaded when a measurement ID is configured in our environment. You can also control cookies through your browser settings.

We may update this Privacy Policy from time to time as our website, services or legal requirements change. The “Last updated” date at the top of this page reflects the latest revision. Continued use of the website after an update means you should review the revised wording.

This page provides general information only and does not create a lawyer–client relationship or guarantee particular legal outcomes.

For privacy questions or requests, email hello@harbourandoak.com.au.